Q. My spa smells stale, why?
A. Do you remember the last time you used your spa?  Your hot tub has to “breath.”  Unfortunately your spa cover traps all of those odors inside until the cover is removed.  Take off the cover & allow the jets to run on high with the air blower (if equipped) for at least one hour every week to let the odors "gas-off".  Also, be sure to chemically clean the filter, use SpaBoss Cartridge Cleaner (rinsing only gets the top dirt off) about every 6 to 8 weeks and change the water every 2 to 4 months.

 Q. What does bather load mean?
A.  Bather load is "how many people are using the spa, how many times per week."  Here are the guidelines that we use in the business:  300 gallon spa -
Light use - 1 to 3 people using the spa 3 or less times per week.
Heavy use - 4 or more people using the spa 4 or more times per week.
Make your adjustments as needed.

Q. Why do I have to limit my soaking time in the hot tub to only about 20 minutes?
A. People on average sit in spas or hot tubs for about 20 minutes.  If you stay in any longer than that and your body (you) begins to feel feverish.  A study of women ages 18 to 38 published in the Canadian Journal of Medicine found that the core body temperature reaches 102°F after soaking for 40 minutes.  For many people, especially children or folks with circulatory conditions, that can be dangerous.  Limit your soak time to no more than 15 to 20 minutes. Check with your doctor if you have any medical conditions or with your pediatrician for your kids.

Q. I add too much Bromine or Chlorine, what should I do?
A. If you added too much Chlorine or Bromine to your spa, don't be too concerned.  If you to want bring the level down quickly, just add a couple of inches of fresh water.  That will dilute the chlorine or bromine level to a more reasonable & comfortable range.  If your skin is sensitive, we recommend not using the spa until the level comes down to 3.0 ppm Free Chlorine or 6.0 ppm Bromine.

Q. How does Chlorine compare to Bromine, PristineBlue, Nature2 or other spa and hot tub water care systems?
A.  Check out this helpful table

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If you still need help, here's how to reach us:

Telephone: 203-312-4093
                                             
FAX: (24 hrs)
Email: help@cheaphottubchemicals.com

This information is used by permission.